Terms of Service

1. Agreement to Terms

Welcome to Eclorie Pty Ltd (ABN 14 685 466 433), operating the Eclorie store (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your access to and use of our website www.eclorie.com (the “Site”), and any purchase of products offered on the Site.

By accessing the Site or purchasing our products, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Site.

2. Use of Our Website

Eligibility: You must be at least 18 years old to use our Site and purchase our products. By using this Site, you represent and warrant that you meet this age requirement.

Permitted Use: You agree to use the Site for lawful purposes only and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Site.

Prohibited Activities: You are expressly prohibited from:

• Using the Site for any fraudulent or illegal purpose.
• Attempting to interfere with the proper working of the Site, including hacking or introducing malicious code.
• Reproducing, duplicating, copying, selling, or reselling any part of our Site or our products without our express written permission.
• Using any data mining, robots, or similar data gathering and extraction tools.

3. Products and Orders

Product Information: We make every effort to display as accurately as possible the colours, features, specifications, and details of the products available on the Site. However, we do not guarantee that the information is current, complete, or error-free. All descriptions are subject to change at any time without notice.

Skincare Disclaimer: Our products are for external use only. We recommend performing a patch test 24 hours prior to first use. If irritation occurs, discontinue use immediately and consult a physician. The information on our Site is not intended to be a substitute for professional medical advice.

Order Acceptance: We reserve the right to refuse or cancel any order for any reason at our sole discretion. This may include, but is not limited to, limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or issues identified by our fraud avoidance department.

Pricing: All prices are listed in the currency displayed on the Site and are subject to change without notice. For Australian orders, displayed prices include any applicable GST. Shipping costs are shown at checkout before you place your order.

4. Payment

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You authorise us to charge your chosen payment provider for any such purchases. We use a third-party payment processor to handle all payment transactions securely. We do not store your full payment card details.

5. Shipping and Delivery

Australian delivery charges and estimated timeframes are set out in our Shipping Policy. If your order is delayed, lost or damaged in transit, please contact us. We will investigate with the delivery provider and resolve the issue in accordance with your rights under the Australian Consumer Law.

6. Returns and Refunds

Please see our Returns & Refunds Policy for our change-of-mind conditions and your rights when a product has a problem. Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.

7. Intellectual Property

All content included on the Site — such as text, graphics, logos, images, the compilation thereof, and any software used on the Site — is the property of Eclorie or its suppliers and is protected by copyright and other laws that protect intellectual property and proprietary rights. The “Eclorie” name and logo are used on this Site with the trademark owner’s permission. You agree not to use, copy, or distribute any of the content other than as expressly permitted herein.

8. Limitation of Liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee or remedy that cannot be excluded under the Australian Consumer Law.

For any other claim, our liability is limited only to the extent permitted by applicable law.

9. Your Responsibilities

You must not misuse the Site or infringe the rights of others. Nothing in this section makes you responsible for loss caused by us or limits your consumer rights.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Nothing in these Terms limits any mandatory rights or remedies available to you under Australian law.

11. Changes to Terms of Service

We may update these Terms from time to time. Changes will be published on this page and will not remove rights that apply to orders already placed.