Returns & Refunds Policy

Last updated: 4 October 2026

Change-of-mind returns

You may request a change-of-mind return within 30 days of delivery if the product is completely unopened. Email support@eclorie.com with your order number and we will provide the PO Box return address and instructions.

You are responsible for the postage to return a change-of-mind item. Once we receive and inspect the unopened item, we will arrange a refund of the amount paid for that item, excluding any original shipping charge, to your original payment method within 10 business days.

Faulty, damaged or incorrectly described items

Your rights under the Australian Consumer Law apply regardless of the 30-day change-of-mind period or whether an item has been opened. If a product is faulty, damaged or does not match its description, email support@eclorie.com with your order number and details. We will provide a remedy in accordance with the Australian Consumer Law, which may include a repair, replacement or refund as applicable. Where the law requires, we will cover reasonable return costs.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.