1. Introduction

Welcome to Eclorie ("we", "us", "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [Your Website Address, e.g., www.eclorie.com.au], purchase our products, or otherwise engage with our services.

By using our website, you agree to the collection and use of information in accordance with this policy. This policy is created in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

2. What Information We Collect

We may collect personal information from you in several ways, including:

  • Information You Provide to Us Directly:

    • Contact Information: Your name, email address, phone number.

    • Shipping & Billing Information: Your shipping address, billing address.

    • Account Information: If you create an account, your username and password.

    • Communications: Any information you provide when you contact our customer service, participate in a survey, or subscribe to our newsletter.

  • Information We Collect Automatically:

    • Device and Usage Information: When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, operating system, and information about your browsing activity (pages viewed, time spent on pages).

    • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Fulfill Your Orders: To process and manage your purchases, payments, and ship products to you.

  • Provide Customer Support: To respond to your comments, questions, and requests.

  • Communicate With You: To send you transactional information, including order confirmations, shipping notifications, and updates about our policies.

  • Marketing and Promotions: With your explicit consent, to send you newsletters and promotional materials about new products, special offers, and other news. You may opt-out of receiving these communications at any time.

  • Improve Our Services: To monitor and analyze website usage and trends to improve our website's functionality and user experience.

  • Maintain Security: To protect against and prevent fraud, unauthorized transactions, and other liabilities.

4. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Third-Party Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing (e.g., Stripe, PayPal), order fulfillment and shipping, and email marketing services. These providers only have access to the personal information needed to perform their functions and are contractually obligated to protect your data.

  • E-commerce Platform: Our store is hosted on EasyStore (or your chosen platform). They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through their data storage, databases, and the general platform application.

  • Legal Compliance: We may disclose your information if we are required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Payment Security

We take your financial security seriously. All payment transactions are processed through a secure payment gateway. We do not collect or store your full credit card information on our servers.

6. Data Security

We implement a variety of industry-standard security measures to maintain the safety of your personal information. We use Secure Socket Layer (SSL) technology to ensure that your data is encrypted and transmitted securely. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

7. Your Rights and Choices

You have certain rights regarding your personal information. You have the right to:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request that we correct any inaccurate or incomplete information.

  • Opt-Out: Unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

  • Deletion: Request the deletion of your personal information, subject to certain legal obligations we may have to retain some data.

To exercise these rights, please contact us using the details below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this policy periodically for any changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please do not hesitate to contact us on our "contact us" page by filling in the form.